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Setting Up Your Domain

Connect your domain to your Joynt menu platform

Domains Explained

What's a Domain?

Your domain is your business's address on the internet. When customers type www.yourdispensary.com into their browser, they're using your domain to find you online.

What's a Subdomain?

A subdomain is an additional address that's part of your main domain. For example, https://menu.yourdispensary.com is a subdomain of www.yourdispensary.com. Think of it like different departments in your store - same building, different sections.

Why Does Domain Setup Matter?

Your domain setup determines how customers find and shop your menu online. Just like choosing a store location, this decision affects how easily customers can reach you. The right setup can make the difference between a customer finding your products in one click or having to navigate through multiple pages.

Let's Look at Some Examples

Imagine two customers looking to place an order:

Sarah visits a store using Full Domain setup:

  1. Types www.yourdispensary.com in her browser
  2. Immediately sees the menu and starts shopping
  3. Places her order in minutes

Mike visits a store with their menu on a separate page:

  1. Types www.yourdispensary.com in his browser
  2. Lands on the homepage
  3. Searches for the menu button
  4. Clicks to reach the menu
  5. Finally starts shopping

Domain Setup Options

Full Domain Setup

🌐 How It Works

Customers type www.yourdispensary.com and see your menu immediately

✨ Best For

Businesses focused on getting customers to their products as quickly as possible

⚙️ Setup Impact

Optimizes your domain for faster product discovery and purchasing

📱 Customer Experience

One click takes customers directly to curated product pages

Subdomain Setup

🌐 How It Works

Customers visit www.yourdispensary.com and need to find the menu link to reach https://menu.yourdispensary.com

✨ Best For

Businesses with an existing website they want to maintain

⚙️ Setup Impact

Keeps your current website while adding Joynt's menu system

📱 Customer Experience

Customers must locate and click the menu link on your homepage before they can start shopping

Pro Tip: Simplify customer journeys! Each extra click reduces purchase likelihood. A direct menu experience gives you an edge by minimizing clicks from arrival to checkout, unlike competitors with hard-to-find "Shop Now" buttons.

Setup Methods

Work With Us

We'll guide you through the setup:

  • Schedule a quick setup call
  • We'll provide exact DNS settings
  • Walk through provider configuration
  • Verify connection together

Contact us to schedule:
support@joyntshops.com

Do It Yourself

Add these DNS records at your provider:

CNAME Record 1:

  • Host: www
  • Points to: proxy.joyntshops.com
  • TTL: Automatic

CNAME Record 2:

  • Host: @ (or blank)
  • Points to: proxy.joyntshops.com
  • TTL: Automatic

Delegated Access

Let us handle everything:

  • Grant us temporary registrar access
  • We'll configure everything
  • Verify settings with you
  • Remove our access when complete

Contact us to begin:
support@joyntshops.com

Common Issues & Solutions

DNS Not Resolving

If your domain isn't connecting:

  1. Check Record Setup
    • Verify proxy.joyntshops.com spelling
    • Confirm CNAME (not A) records
    • Check @ and www records exist
  2. Remove Conflicts
    • Delete old A records
    • Clear browser cache
    • Try incognito window

Email Problems

If email stops working:

  1. Check MX Records
    • Verify MX records present
    • Compare with original settings
    • Restore if missing
  2. Quick Fix
    • Take screenshot of all DNS records
    • Contact support with screenshot
    • We'll help restore email

SSL Certificate Issues

Common Signs:

  • No padlock icon
  • "Not Secure" warning
  • Certificate errors

Solutions:

  • Wait full propagation time (48 hours)
  • Verify DNS settings are correct
  • Clear browser cache and retry

Need Assistance?

We're here to help you configure your domain.

Support & Documentation

We're here to help you succeed.

  • User Guides
  • Release Notes
  • Technical Support
  • Implementation Help

Training

Need personalized assistance? We're here to make your experience seamless.

  • Virtual training sessions
  • On-site training options
  • New feature walkthroughs
  • Comprehensive staff training