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Adding A Kiosk To A Location

Create an engaging self-service experience with Joynt kiosks

Setting Up Your Kiosks

Transform your in-store experience with self-service kiosks that help customers explore your menu and place orders efficiently. Kiosks reduce wait times, increase order accuracy, and free up your staff to provide better customer service.

Express Ordering

Perfect for busy hours, letting customers browse and order at their own pace

Product Education

Help customers learn about products with detailed descriptions and effects

Requirements

  • ✓
    Hardware

    Compatible Android device

  • ✓
    Software

    Android 13+, Google Play access

  • ✓
    Network

    Stable internet connection

Setup Time

  • ⏱
    Hardware Setup

    30-45 minutes per kiosk

  • ⏱
    Software Configuration

    15-20 minutes per kiosk

  • ⏱
    Testing

    15-30 minutes per kiosk

Skills Needed

  • ✓
    Basic Android

    App installation, settings

  • ✓
    Joynt Admin

    Basic navigation

  • ✓
    Basic Network

    WiFi setup, troubleshooting

Recommended Hardware

Frank Mayer Connect Kiosk

Specifications

  • • 49" height, 18" width/depth
  • • 21.5" PCAP touchscreen display
  • • Portrait or landscape orientation
  • • Built-in Android device
  • • Durable metal construction
  • • ADA compliant design
Frank Mayer Connect Kiosk

Warning: While any Android 13+ device is compatible, we strongly recommend commercial-grade hardware in retail environments for optimal durability and reliability.

Setup Process

1. Configure in Joynt Admin

Start by registering your kiosk in the Joynt admin interface.

Steps:

  1. Navigate to Locations in left sidebar
  2. Select your location
  3. Click the Kiosks tab
  4. Click Add Item
  5. Enter a descriptive name (e.g., "Front Entrance Kiosk")
  6. Save the generated Kiosk ID
  7. Click Publish to save changes

2. Prepare Your Device

Set up your Android device for kiosk operation.

Device Settings:

  • 1. Connect to WiFi
  • 2. Sign in to Google Play Store
  • 3. Enable auto-updates
  • 4. Disable screen timeout
  • 5. Set maximum brightness
  • 6. Enable kiosk mode (if available)

Info: For best performance, use a dedicated WiFi network for your kiosks and ensure no other apps are running in the background.

Pro Tip: Use a dedicated Google account for your kiosk devices to manage updates and security centrally.

3. Install Joynt Kiosk

Install and configure the Joynt Kiosk application.

Installation Steps:

  1. Open Google Play Store
  2. Search for "Joynt Kiosk Menu System"
  3. Look for app by "Joynt Shops"
  4. Install the application
  5. Launch Joynt Kiosk
  6. Enter Domain Authority: www.[domain].[ext] or for testing: test.[domain].[ext]
  7. Enter your Kiosk ID

4. Test Your Setup

Verify your kiosk is working correctly before deploying.

Test Checklist:

  • • Menu loads correctly
  • • All categories are accessible
  • • Search function works
  • • Product details display properly
  • • Banners rotate as expected
  • • Touch response is smooth
  • • Network connection is stable
  • • Experience matches test environment before deploying to production

Success Check: When all checklist items pass, your kiosk is ready for customer use.

Common Issues & Solutions

Connection Issues

Menu Won't Load

Check:

  • WiFi connection status
  • Domain Authority spelling
  • Kiosk ID accuracy

Try:

  • Restart the app
  • Toggle WiFi off/on
  • Clear app cache

Slow Performance

Check:

  • Internet speed (minimum 10Mbps recommended)
  • Device storage space
  • Running background apps

Try:

  • Clear other apps from memory
  • Move kiosk closer to WiFi router
  • Update to latest app version

Display Issues

Screen Orientation

Check:

  • Android auto-rotate settings
  • Kiosk hardware orientation

Fix:

  • Lock screen rotation in Android settings
  • Set orientation before launching app

Touch Response

Check:

  • Screen protector installation
  • Screen cleanliness
  • Device temperature

Try:

  • Clean screen thoroughly
  • Calibrate touch input
  • Ensure proper ventilation

Best Practices

Physical Setup

  • ✓
    Placement

    Position kiosks in well-lit, easily accessible areas with good foot traffic

  • ✓
    Power Access

    Ensure clean power supply with surge protection

  • ✓
    Network Access

    Strong WiFi signal or hardwired connection

  • ✓
    Ventilation

    Allow adequate airflow around device

Maintenance

  • ✓
    Daily Checks

    Clean screen, verify menu loading, check touch response

  • ✓
    Weekly Tasks

    Check for updates, verify network speed, deep clean

  • ✓
    Monthly Review

    Performance audit, hardware inspection, connection test

Pro Tip: Position kiosks in high-traffic areas like entrances and near registers, where staff can easily see when customers need assistance while respecting their browsing privacy.

Need Assistance?

We're here to help you set up your kiosks.

Support & Documentation

We're here to help you succeed.

  • • User Guides
  • • Release Notes
  • • Technical Support
  • • Implementation Help
User Guides Contact Support

Training

Need personalized assistance? We're here to make your experience seamless.

  • • Virtual training sessions
  • • On-site training options
  • • New feature walkthroughs
  • • Comprehensive staff training
Schedule Training